Rizzlystore.com 100% Buyer Protection Program Details:
Rizzlystore.com.com has a friendly replacement policy to ensure your online purchase is free of stress. We offer “100% Buyer Protection Program” for our valued customers. We do not release your payment to the seller till the products are received by you and you are happy with it. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured that our replacement policies do not bring any ugly surprises to you post your purchase.
What is Rizzlystore.com’s replacement Policy?
Our “100% Buyer Protection Program” allows for easy replacement for:
- Products which you received in “Damaged/Defective/Broken” condition.
- Products not as per description/photo on the website.
- Products that you may not like for quality, color, and design-related issues.
All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your Replacement / Dispute within 7 days of receipt of the product. Return Request / Disputes registered after 7 days of delivery may not be entertained by Rizzlystore.com. Broken By Customer Product cannot be returned, **currently we don’t accept partial Returns / Disputes of the respective order.
How to raise a replacement Request / Dispute for an order?
You can raise a dispute within 7 days of delivery, in either of the two ways:
- By sending an email to [email protected] with images of broken/defective/damaged products within 7 days of delivery. Please mention your order number in the email.
What to do if I am unable to raise a replacement request/dispute through App / Website?
If you face any difficulties while raising the replacement Request / Dispute, simply reach us via phone at +919909997049 or email us at [email protected], our customer experience team will help you to resolve your queries and complaints in the best possible ways.
Who pays for the delivery charges for returning products?
Please note that we incur a lot of charges to deliver a product to you. Therefore any delivery charges incurred will not be refunded to you. Rizzlystore.com will deduct delivery charges from the amount. Please pack well when you are returning the product so that it reaches its origin in good condition.
By when does my replacement Requested product gets picked up?
With respect to the availability of the Reverse Pickup facility, your respective product will be picked up by our authorized courier partner within 7 to 10 days.
Exchange Only Option for All Products (Coupen code or voucher only):
Please note we have very reasonable prices for our products. For all our products, we would like you to exchange them. Therefore for all order values, we will only refund in Coupon code or voucher so that you can easily buy again any other product suitable for you from our vast collection.
How are items packed?
All items are carefully packed to avoid any form of damage.
What is the estimated delivery time?
The estimated time of delivery is within 7 days for domestic orders and 21 days for international orders..
How will the delivery be done?
We try to process all deliveries through reputed courier companies like Bluedart, Aramex, AFL, DTDC, DHL, Fedex, etc. In some cases where the pincode/zipcode is not serviceable by these courier companies, we use Indian Speed Post for those deliveries. If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
How can I track the delivery of my order?
All Rizzlystore.com items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you log in.
Who bears the Octroi for certain locations in India?
Nagpur, Sangli, Dombivli, Nasik , Mumbai , Pimpri & Chinchwad , Kothrud (Pune), Ahmednagar , Pune , Akola are Octroiable cities. Any applicable octroi will be payable by the customer. Please pay Octroi to the courier company if requested by them in these cities. Rizzlystore.com.com is not responsible for any octroi payments.
Who would be responsible for paying local taxes in countries outside of India?
Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.
All dispute will settle in surat(Gujarat) judicial court.
Subject to 'surat' judiction only E. &. O.E"